Xavier Quenaudon,VP, Senior Account Executive, Client Services

  • Xavier is a Senior Account Executive on Burke’s Client Service team, who specializes in Customer Loyalty/Customer Experience Measurement Programs. He is responsible for partnering and consulting with clients to understand their business issues and then helps solve them by designing research that yields the right data to formulate insights and actionable solutions.
  • For the past 20+ years, Xavier has worked with and supported organizations from the private and public sector on their journey to customer centricity – developing a “Passion for Everything and Anything Customer Experience”. Specifically, Xavier partners with companies seeking to take their customer metrics & feedback program to the next level, by pushing them to advance their research, learning, and insights, making the most of the data they have, and driving cultural and operational changes that impact Customer Loyalty and Engagement – leading to growth in their top and bottom line. Prior and current clients include the BlueCross BlueShield Association, BCBS of Florida (Florida Blue), UnitedHealthcare, Cardinal Health, the American Cancer Society, Yahoo!, DirecTV, the US Department of Defense, Batelco (Bahrain), Barclays Bank (UK), and SFR (France).
  • Prior to joining Burke in 2013, Xavier spent 17 years with CFI Group (the “private arm” of the ACSI – the American Customer Satisfaction Index) and three years with Synovate/Ipsos Loyalty.
  • Xavier first earned a Master’s Degree in Business from the Ecole Supérieure de Commerce de Paris (now ESCP Europe), France. He later received his MBA from the University of Michigan in Ann Arbor, Michigan, with a concentration in Marketing & International Business. Having shared his early years between The Netherlands and France, he speaks Dutch as well as German, English, and French — his native tongue.